1. Introduction

Road Rush Enterprises LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, services, and communications.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal and business information:

- Personal Information: Name, email, phone number, billing and shipping address, payment details.

- Account & Service Data: Delivery addresses, appointment details, proof of delivery, and communications.

- Contractor Information: Driver’s license, insurance details, background check authorization, bank details for payment.

- Technical Data: IP address, device type, browser, operating system, cookies, and usage analytics.

- Communications: Emails, text messages, calls, and chat interactions.

3. How We Use Your Information

We use your data to:

- Provide and improve delivery services.

- Process payments and invoices.

- Schedule, confirm, and remind you of appointments.

- Communicate promotions, service updates, and transactional notices.

- Ensure compliance with HIPAA when handling medical deliveries.

- Protect against fraud, unauthorized transactions, and legal claims.

4. Cookies & Tracking Technologies

Our website uses cookies and tracking tools to:

Improve functionality and performance.

Personalize your experience.

Collect analytics for service optimization.

You may disable cookies in your browser, but some features may not work properly.

5. Sharing Your Information

We do not sell your personal information. We may share data with:

- Service Providers: Payment processors, background check providers, cloud storage, IT systems.

- Business Partners: Subcontracted drivers, vendors, and logistics partners.

- Legal Authorities: When required by law, regulation, or valid legal process.

6. Data Retention

We retain personal data only as long as necessary to:

- Fulfill service obligations.

- Meet legal, tax, and regulatory requirements.

- Enforce agreements and resolve disputes.

7. Data Security

We implement reasonable safeguards (encryption, secure storage, limited access) to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

- Access, correct, or delete your personal data.

- Opt out of marketing communications.

- Withdraw consent for data processing.

- Request portability of your data.

To exercise these rights, contact us at [email protected].

9. SMS & Email Communications

By providing your contact information, you consent to receive transactional updates, delivery reminders, and promotional offers via email and SMS. You can opt out anytime by replying STOP to texts or unsubscribing from emails.

10. Children’s Privacy

We do not knowingly collect information from children under 13. If we learn we have inadvertently collected such data, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.