1. Introduction
These Terms of Service (“Terms”) govern your use of Road Rush Enterprises LLC’s delivery and courier services. By accessing or using our services, you agree to these Terms. If you do not agree, you may not use our services.
2. Services Provided
Road Rush Enterprises offers:
Same-day, next-day, and scheduled deliveries.
HIPAA-compliant medical deliveries.
On-demand courier services.
Subcontractor delivery services through independent drivers.
We operate in New Jersey, Pennsylvania, Delaware, and expanding markets including Florida and Georgia.
3. Client Responsibilities
By using our services, you agree to:
Provide accurate and complete delivery details.
Ensure packages comply with applicable laws (no illegal substances or hazardous goods without disclosure).
Be available for delivery and/or pickup at the scheduled time.
4. Independent Contractors
Our drivers are independent contractors, not employees. They:
Provide their own vehicles (10 years old or newer, unless otherwise approved).
May be subject to background checks.
Are required to maintain valid driver’s licenses and insurance as required by specific contracts.
5. Pricing & Payments
On-demand jobs: Flat Rate + mileage (subject to updates).
Scheduled routes: Payment based on successful deliveries.
Extra charges will be administered for wait times and delays.
Invoices must be paid within 30 days unless otherwise agreed.
Payments are made via direct deposit or other approved methods.
6. Cancellations & Refunds
Deliveries canceled within 24 hours of scheduled pickup may be subject to cancellation fees.
Refunds, if applicable, will be processed within 7–10 business days.
Road Rush Enterprises reserves the right to cancel or refuse service at its discretion.
7. Liability
We are not liable for delays due to weather, traffic, accidents, or events beyond our control.
Liability for lost or damaged packages is limited to the declared value of the shipment, unless additional insurance is purchased.
We are not liable for indirect, incidental, or consequential damages.
8. Confidentiality & HIPAA Compliance
All medical deliveries are handled under strict HIPAA compliance.
Confidential client information will not be disclosed except as required by law.
Confidentiality obligations survive indefinitely.
9. Intellectual Property
The Road Rush Enterprises LLC name, logo, and branding are protected trademarks.
You may not use our intellectual property without written permission.
10. Communication Consent
By using our services, you consent to receive notifications, reminders, and promotions via email and SMS. You may opt out anytime.
11. Governing Law
These Terms are governed by the laws of the State of New Jersey, without regard to conflict of laws.
12. Termination
We may suspend or terminate service if you violate these Terms, misuse our services, or engage in fraudulent activity.
13. Contact Us
For questions, concerns, or legal requests, contact us at:
Email: [email protected]
Phone: (267) 609-4655
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